For many years, the high call charges faced by families of inmates became one of the hottest topics in the criminal justice industry. Recently, the FCC has also passed laws pertaining to exorbitantly high charges faced by struggling families. Perhaps, the debate intensified after some companies were rumored to take advantage of the situation. As if the high rates were not enough, these companies continued to add extra charges to inflate bills.
As such, the Louisiana Public Service Commission, has published its investigation on the possible massive wrongdoings by GTL, Global Tel Link. According to the 17-page Order No. U-20784-B, GTL embezzled nearly $1,243,000 from the families of inmates when it worked as a communication provider for several correctional facilities in Louisiana. The illegal activity is even more profound in the sense that GTL is regarded as one of the most prominent carriers in the prison communication industry.
To safeguard the integrity of the sector, CEO of Securus Technologies, Richard A. “Rick” Smith has come forward to shame GTL into acting responsibly. He will do that by raising awareness among the public by posting copies of official records of investigations. As a result, the 17-page Order No. U-20784-B by Louisiana Public Service Commission is displayed on the website of Securus. The report is the first in a series of reports that Securus intends to publish.
Interestingly, the report suggest that GTL timed its telephone hardware to overcharge calls in the correctional facilities by 15 seconds and 30 seconds. These charges seem more controversial considering that GTL was also found to be overcharging the regular calls. In fact, various add-on programs by GTL also forced its clients to extend the call timings, putting more funds into the pockets of GTL’s management. According to Securus Technologies, disclosure of such violations will hopefully shame GTL in acting with integrity.